Member services officer

Job Title: Member Services Officer

Location: Dublin/Wicklow ( available to work in any of our 8 offices)

Job Type: Full-time (33 hrs per week)

Closing Date: 6th February 2026

Job Summary:

We are seeking a highly motivated and detail-oriented Member Services Officer to join our team. The successful candidate will be responsible for providing exceptional customer service to our members and assisting with a variety of tasks to ensure the smooth operation of the credit union.

Responsibilities:

• Provide outstanding customer service to members

• Assist members with account inquiries, transactions, and loan applications

• Process account transactions and maintain accurate records

• Carry out back office administration/clerical duties and other duties as required.

• Participate in company sponsored volunteer activities and other community service initiatives.

Requirements:

• At least 1 year of experience in a customer service role, preferably in a financial institution

• Strong communication and interpersonal skills

• Excellent organisational and time management skills

• Ability to work well in a team environment

• Proficient in Microsoft Office applications

• High level of accuracy and attention to detail

• Knowledge of credit union products and services is an advantage

How to Apply:

Please submit by uploading your resume/CV and cover letter on the "Apply for position now" form. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Employee Benefits :

• Pension

• Life Insurance Policy

• Unlimited Online GP Visits

• Cycle to Work Scheme

• Tax Saver Commuter

• Employee Assistance Programme

• Professional Development